Privacy Policy

At CHARMA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. What personal information we collect

We may collect personal information including:

  • your name
  • email address
  • phone number
  • billing and shipping address
  • payment and transaction details
  • order history
  • any information you provide when contacting us
  • information relating to your use of our website, including device, browser, IP address, and browsing behaviour through cookies and similar technologies

We only collect personal information that is reasonably necessary for our business functions and activities. Australian privacy law regulates how personal information is collected, used, and disclosed, and generally expects organisations covered by the law to explain those practices in their privacy policy.

2. How we collect your information

We collect personal information when you:

  • make a purchase
  • add items to your cart
  • sign up to our emails or marketing communications
  • contact us through our website, email, or social media
  • browse our website
  • interact with cookies, pixels, analytics tools, or similar technologies on our site

Some information is collected directly from you, and some may be collected automatically through your use of the website.

3. Why we collect your information

We may collect and use your personal information to:

  • process and fulfil your orders
  • communicate with you about your order
  • provide customer support
  • send you updates, promotions, or marketing communications where permitted
  • improve our website, products, and customer experience
  • detect and prevent fraud, misuse, or other harmful activity
  • comply with legal and regulatory obligations

Under Australian privacy law, personal information can generally be used or disclosed for the primary purpose for which it was collected, and in some circumstances for related purposes such as direct marketing where permitted.

4. Payments

Payments made through our website are processed via secure third-party payment providers integrated with Shopify. Charma does not store your full credit card details on our own servers.

Please note that these third-party providers may collect, process, and store your payment information in accordance with their own privacy policies and terms.

5. Shopify and third-party services

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you. Shopify also provides customer privacy settings and tools within the store admin.

We may also use trusted third-party providers to help operate our business, such as:

  • payment gateways
  • shipping and fulfilment providers
  • email marketing platforms
  • analytics providers
  • fraud prevention and security tools

These third parties will only receive the information necessary to perform their services for us, subject to their own legal and privacy obligations.

6. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • help the website function properly
  • remember your preferences
  • understand how visitors use our website
  • improve site performance
  • support advertising and remarketing

You can usually control cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

7. Marketing communications

If you subscribe to our mailing list or otherwise opt in, we may send you emails about new products, launches, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at charma.jewellery@gmail.com.

8. Disclosure of personal information

We may disclose your personal information to:

  • Shopify and app integrations used to operate our store
  • payment processors
  • shipping and delivery providers
  • IT, analytics, and marketing service providers
  • professional advisers such as accountants, insurers, or legal advisers where required
  • government, regulatory, or law enforcement bodies where required by law

We do not sell your personal information.

9. Overseas disclosure

Some of our third-party service providers, including Shopify or app providers connected to our store, may store or process personal information outside Australia.

By using our website and providing your information, you understand that your personal information may be disclosed to overseas recipients where permitted by law.

10. Security of your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Australian Privacy Principle 11 specifically requires reasonable steps to protect personal information held by an APP entity.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Accessing or correcting your information

You may request access to the personal information we hold about you, or request that we correct inaccurate or outdated information, by contacting us at charma.jewellery@gmail.com.

We will respond within a reasonable time and may need to verify your identity before processing your request.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below so we can try to resolve the issue.

Contact:
CHARMA
Email: charma.jewellery@gmail.com

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or the services we use. Any updated version will be posted on this page with a revised effective date.

14. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Charma
charma.jewellery@gmail.com