Terms of Service

Welcome to Charma. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. About us

This website is operated by Charma. Throughout the site, the terms “we”, “us”, and “our” refer to Charma.

For any questions about these Terms, please contact us at:
Email: charma.jewellery@gmail.com

2. Use of our website

By using our website, you agree that you will not:

  • use the website for any unlawful purpose
  • interfere with or disrupt the security or operation of the website
  • attempt to gain unauthorised access to our systems
  • reproduce, copy, sell, or exploit any part of the website without our written permission

We may update, change, or remove any part of the website at any time without notice.

3. Products and orders

Charma offers custom charm jewellery and selected limited pieces.

We make every effort to display our products as accurately as possible. However:

  • colours and appearance may vary slightly depending on your screen or device
  • as many pieces are handmade or custom assembled, slight variations may occur between pieces
  • product availability may change at any time without notice

We reserve the right to refuse, limit, or cancel any order at our discretion, including where a product is unavailable, pricing is incorrect, or we suspect fraudulent activity.

4. Custom and made-to-order pieces

Many Charma pieces are custom made or assembled to order.

By placing an order for a custom or personalised item, you acknowledge that:

  • you are responsible for reviewing your order details carefully before completing your purchase
  • changes may not be possible once production has begun
  • slight variations may occur due to the handmade and custom nature of the product

5. Pricing and payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time without notice. If there has been a genuine pricing error, we may cancel the order and refund any amount paid.

Payment must be received in full before your order is processed and dispatched.

Payments made through our Shopify store are processed using secure third-party payment providers. We do not store your full payment card details on our own systems.

6. Shipping and delivery

We offer free regular shipping on Australian orders.

As Charma pieces are often custom made, orders are generally posted within 5 business days. Delivery timeframes may vary depending on Australia Post and your location.

All Australian orders are shipped with Australia Post. For current delivery estimates and service updates, please refer to the Australia Post website.

Express Shipping may be available at checkout for an additional fee.

Please note:

  • signature on delivery is not selected by default
  • if your shipping address is not secure, we recommend using a Parcel Locker or another secure collection address
  • once an order has been dispatched, delays caused by the shipping carrier are outside our control

International shipping will be available soon.

7. Returns, refunds, and consumer rights

Because many Charma pieces are custom made or personalised, we do not offer returns or exchanges for change of mind unless we choose to do so.

However, nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including your rights relating to faulty, misdescribed, or non-compliant goods. Under Australian Consumer Law, consumers have rights to remedies when products do not meet consumer guarantees, and those rights cannot be excluded by store policies or terms.

If you believe your item is faulty or there is an issue with your order, please contact us at [your email] as soon as possible with your order number and relevant photos where applicable.

8. Order cancellations and changes

If you need to update or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once your order has been placed, particularly for custom-made items that may have already entered production.

9. Accuracy of information

We try to ensure all descriptions, pricing, imagery, and other information on our website are accurate. However, we do not guarantee that all website content will always be complete, current, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

10. Intellectual property

All content on this website, including text, product names, branding, graphics, images, logos, and designs, is owned by or licensed to Charma and must not be copied, reproduced, distributed, or used without prior written consent.

11. Third-party services and links

Our website may contain links to third-party websites or use third-party services, including Shopify, payment providers, and delivery providers.

We are not responsible for the content, policies, or practices of any third-party websites or services.

12. Limitation of liability

To the maximum extent permitted by law, Charma is not liable for any indirect, incidental, special, or consequential loss arising from your use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit any rights or remedies you may have under laws that cannot be excluded, including rights under the Australian Consumer Law. The ACCC states consumer guarantees apply when businesses sell products or services to consumers, and remedies depend on the nature of the problem.

13. Indemnity

You agree to indemnify and hold harmless Charma from any claim, demand, loss, liability, or expense arising out of your breach of these Terms or your misuse of the website.

14. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

15. Changes to these Terms

We may update these Terms of Service from time to time. Any changes will take effect once posted on this page.

Your continued use of the website after any changes are published constitutes your acceptance of those updated Terms.

16. Governing law

These Terms are governed by the laws of Victoria, Australia, and any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of Victoria.

17. Contact us

If you have any questions about these Terms of Service, please contact us at: charma.jewellery@gmail.com